Privacy Policy
Progressing through Therapy PLLC
Last Updated: August 15, 2026
Our Commitment to Privacy
Progressing through Therapy PLLC (“Progressing through Therapy,” “PTT,” “we,” “our,” or “us”) is a private outpatient mental health practice located in Greensboro, North Carolina.
We recognize the importance of privacy, confidentiality, and the responsible handling of personal information. Our clinical services are provided in accordance with applicable professional, ethical, and legal requirements governing mental health practice, confidentiality, and protected health information.
This Privacy Policy explains how information may be collected, used, and handled when you visit our website or submit information through a website form.
This Privacy Policy applies to the Progressing through Therapy website. It does not replace our HIPAA Notice of Privacy Practices, clinical informed-consent documents, or other privacy notices provided to individuals receiving clinical services.
Website and Clinical Records Are Separate
The Progressing through Therapy website is not our electronic health record (EHR) or clinical documentation system.
Clinical records are maintained separately from this website. These records may include assessments, diagnoses, treatment plans, progress notes, clinical documentation, billing records, signed clinical consent forms, and other information created or maintained as part of treatment.
Individuals accepted for clinical services receive applicable privacy, informed-consent, and HIPAA-related documents as part of the clinical intake process.
Information submitted through this website should not be considered a substitute for communicating through established clinical channels.
Information We May Collect Through the Website
When you voluntarily complete an appointment inquiry, contact form, registration form, or another website form, we may collect information necessary to respond to your request.
Depending upon the form, this may include your:
- Name
- Date of birth
- Telephone number
- Email address
- Preferred provider
- Payment preference
- Insurance carrier
- Insurance member or subscriber information
- Group or policy number
- EAP information, when applicable
- Communication preferences
- Other information you voluntarily provide
Please provide only the information requested on a website form.
Do not use general website forms to submit detailed clinical histories, diagnoses, treatment records, progress notes, or other sensitive clinical information unless specifically instructed to do so by Progressing through Therapy.
Appointment Inquiry Information
Information submitted through the Appointment Inquiry Form is used for administrative purposes related to your request for services. This may include reviewing provider availability, determining whether PTT may be able to meet your requested service needs, contacting you regarding your inquiry, and, when applicable, assisting with insurance eligibility or benefit verification.
Submitting an appointment inquiry does not establish a therapist-client relationship and does not guarantee acceptance for services, appointment availability, insurance coverage, or payment by an insurance carrier.
How We May Use Information
Information collected through the website may be used to:
- Respond to questions or requests.
- Process appointment inquiries.
- Communicate regarding scheduling.
- Assist with insurance eligibility or benefit verification when applicable.
- Provide information you have requested.
- Maintain the security and operation of the website.
- Prevent spam, fraud, abuse, or unauthorized website activity.
- Comply with applicable legal and regulatory requirements.
We do not sell personal information submitted through our website.
HIPAA and Clinical Confidentiality
Progressing through Therapy maintains clinical information in accordance with applicable federal and state privacy requirements, including HIPAA when applicable.
Individuals who become clients of Progressing through Therapy receive information regarding privacy practices, confidentiality, its limitations, and the handling of protected health information through the clinical intake and informed-consent process.
The privacy and confidentiality of the counseling relationship are also governed by applicable professional ethical requirements.
This website Privacy Policy is intended to explain website privacy practices and should not be interpreted as replacing the privacy rights, protections, notices, or authorizations applicable to clinical care.
Electronic Communications
If you voluntarily provide an email address or telephone number, Progressing through Therapy may use that information to respond to your inquiry or communicate regarding administrative matters.
Where the website provides an option to consent to text messaging or other electronic communications, you may choose whether to provide that consent as indicated on the applicable form.
Electronic communications may carry privacy risks. Please avoid sending detailed clinical or highly sensitive information through ordinary email, text messages, or general website forms.
Website Forms and Data Transmission
Information submitted through a website form must be transmitted electronically in order for Progressing through Therapy to receive and process the submission.
We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information being handled. However, no internet transmission, website, email system, or electronic storage system can be guaranteed to be completely secure.
Because Progressing through Therapy is a healthcare practice, we evaluate the technologies used to collect, transmit, or process information through our website with particular attention to privacy and confidentiality.
Website Security and Technical Information
Like many websites, our website may use essential cookies or similar technologies necessary for website functionality, security, spam prevention, or performance.
Certain website services may also collect technical information such as browser type, device information, IP address, pages visited, or similar information.
The Progressing through Therapy website may process limited technical information necessary for website operation, security, spam prevention, and functionality. This may include information such as IP address, browser type, device information, and other technical information ordinarily transmitted when accessing a website.
Progressing through Therapy uses website security and administrative tools to help protect the website from unauthorized access, spam, malicious activity, and other security threats.
Progressing through Therapy does not use the website to maintain clinical treatment records.
Spam and Security Protection
Progressing through Therapy may use automated security or spam-prevention technologies to protect website forms and other website functions from fraudulent, malicious, or automated activity.
These technologies may process limited technical information necessary to provide their security functions.
These technologies may process certain technical information about a user’s device or interaction with the website. Use of third-party services may also be subject to the privacy policies and terms of those service providers.
Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services necessary to operate website features.
Progressing through Therapy does not control the privacy practices of independent third-party websites. When you leave our website or independently interact with another service, that provider’s privacy policy and terms may apply.
We encourage users to review the privacy practices of websites and services they choose to use.
Online Purchases and Payment Processing
Progressing through Therapy may offer merchandise, events, or other products and services for purchase through the website.
When making an online purchase, information necessary to complete the transaction may be processed by third-party payment providers, such as Square or Affirm. Payment information is handled in accordance with the applicable payment provider’s privacy and security practices.
Progressing through Therapy may receive and maintain information related to a transaction, such as the purchaser’s name, contact information, items purchased, transaction status, and other information necessary for order processing, accounting, customer service, or legal compliance.
Clinical treatment records are not maintained through the website’s online store or payment-processing functions.
Children and Minors
This website is intended primarily to provide information about Progressing through Therapy and allow prospective clients or appropriate representatives to inquire about services.
A minor’s ability to consent to mental health services, and the rights of parents, guardians, and minors concerning treatment information, are governed by applicable law and clinical policies.
Submission of information through the website does not constitute consent to treatment.
Data Retention
Information submitted through website forms may be retained for administrative, operational, legal, security, or recordkeeping purposes as appropriate to the nature of the inquiry.
Website inquiry information should not be assumed to become part of an individual’s clinical treatment record merely because an inquiry was submitted.
If an individual becomes a client, information required for treatment, payment, or healthcare operations may be maintained within the appropriate clinical or administrative systems in accordance with applicable policies and legal requirements.
Your Privacy Choices
You may choose not to submit information through the website.
Individuals who do not wish to use an online form may contact Progressing through Therapy using the alternative contact methods provided on our website.
Choosing not to provide information required to process an appointment inquiry may prevent us from completing that request.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, technology, services, or legal requirements change.
The most current version will be posted on this page with the date of the latest revision.
Contact Us
Progressing through Therapy PLLC
418 S. Eugene Court
Greensboro, NC 27401
(336) 365-8354
For privacy questions or general communication, please use our Contact Form.
For new client inquiries, please use our Appointment Inquiry Form.